Below are some of the frequently asked questions about the MouseSavers Newsletter.

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How do I subscribe?

To start receiving the FREE MouseSavers newsletter on the 15th of each month, click here and follow the directions.

Can you send me a copy of the last newsletter?

Sorry, no. I use an automated system to mail the newsletter out to hundreds of thousands of subscribers. Please realize that once it has gone out, it's very time-consuming to resend it to individuals, and MouseSavers.com is a tiny operation. For that reason, I cannot resend back issues. I'm afraid you'll have to wait for the next issue on the 15th.

I've sometimes been asked why I don't publish back issues of the newsletter on MouseSavers.com. The reason is that each issue contains private offers for subscribers only. If I put it on the site, those offers become public, which is counter to the agreement I've made with various hotels and ticket suppliers. I can't continue to bring you those types of specially negotiated offers if the information is publicly distributed.

I am already a subscriber and want to add (or remove) the "Hot Deals" announcements.

If you are already receiving the FREE monthly MouseSavers Newsletter, you can also add an extra service -- FREE "Hot Deals" email announcements whenever an extra-special offer becomes available in between the regular newsletters!

If you later decide you don't want to receive the "Hot Deals" emails, you can remove them from your subscription at any time.

The fastest way to add the "Hot Deals" option to your subscription is to go to the bottom of a newsletter you received and click on "unsubscribe/change profile" - you can update the subscription instantly.

If you don't have a saved back issue of the newsletter, here's how to add (or remove) this "Hot Deals" service if you have an existing newsletter subscription:

1. Fill in all of the spaces in the form below. Make sure you use the email address at which you receive the subscription.
2. Hit "subscribe."
3. You will get this message: "Your email address is already signed up for this list. If you want to change your subscription settings, please click here."
4. Click on the button that says "Click Here."
5. The system will send an email to you with a special link.
6. Just click on the link in that email, and you can update your registration to include (or remove) the Hot Deals service!

How do I change my email address?

This is simple. You can do it yourself in under a minute!

The fastest way is to go to the bottom of a newsletter you received and click on "unsubscribe/change profile" - you can change your email address instantly.

If you don't have a saved back issue of the newsletter, it's still easy to change your address, as long as you can get mail at the old email address:

1. Fill in all of the spaces in the form below. Make sure you use the email address at which you receive the subscription.
2. Hit "subscribe."
3. You will get this message: "Your email address is already signed up for this list. If you want to change your subscription settings, please click here."
4. Click on the button that says "Click Here."
5. The system will send an email to your old email address with a special link.
6. Just click on the link in that email, and you can update your email address!

If your old email address has been deactivated, just start a new subscription at the new email address and ignore the steps above. The mailing system will eventually delete your old address if the mail keeps bouncing back.

I have subscribed, but I am not getting the newsletter.

Sorry, I know this is a frustrating problem, but unfortunately there is literally nothing I can do about it from my end. The newsletter is sent out promptly on the 15th of each month, early in the morning. It may take anywhere from a few seconds to a few hours for your Internet Service Provider to receive, process and deliver it to you. Or it may not deliver it to you at all.

Because I have hundreds of thousands of subscribers to the MouseSavers newsletter, I use a bulk mailing service. Unfortunately, some Internet service providers have aggressive "spam" (junk email) filters that delete all mass-mailed items before they are even delivered. Your email system receives the newsletter, but it doesn't end up in your mailbox.

None of us like "spam," but the aggressive filtering of bulk email is preventing newsletters and other mass-mailed items that you have REQUESTED TO RECEIVE from actually getting through!

I do not resend newsletters. Click here to learn why.

If you have signed up for the newsletter and have not received it, please work your way through these suggestions in order to try and get the problem fixed before the next newsletter is sent out:

1. Make sure you're really subscribed at the correct address:

1. Fill in all of the spaces in the form below using the email address at which you should receive the subscription.
2. Hit "subscribe."
3. If you are subscribed at that address, you will get this message: "Your email address is already signed up for this list."
4. If you're not subscribed, this will subscribe you, and you'll get the next newsletter.

2. Remember, if you subscribed on the 15th of the month, you will not get that month's newsletter, because the mailing goes out early in the morning on the 15th and is not repeated. Your subscription will start on the 15th of the next month.

3. While the newsletter is sent out first thing in the morning on the 15th of each month, many times your own email system does not deliver it right away. Delivery can take up to 24 hours. So wait until the 16th of the month before assuming you didn't get the newsletter.

4. Some systems put all suspected "spam" into a separate email folder, which is typically labeled "bulk mail," "junk mail" or "spam" -- or something similar. You should check your "bulk mail" folder to see if that's where your newsletter ended up.

5. It may be possible to adjust your email settings to allow the MouseSavers newsletter to get through the filters. Sometimes this is as easy as putting into your email address book. If that doesn't work, many Internet Service Providers will allow you to authorize all mail from a certain address or containing a certain phrase (such as "mousesavers"). To do this, consult the online help system for your service, or call your provider for help.

6. The very simplest solution is to use a different email address in a system that won't delete bulk mail before it's even delivered. Gmail offers free Web-based email accounts. It does filter mass-mailed email, but doesn't delete it -- it goes into a Spam folder and from there you can tell the system "this is not spam."

7. If you have signed up under a certain email address twice and you still aren't getting the newsletter, USE A DIFFERENT EMAIL ADDRESS. It's probable that the newsletter is being rejected by your provider and bouncing back to my mailing system. Once that happens 3 times, your account is automatically deleted.

It's generally not a good idea to subscribe at work! Every month I get dozens of bounced newsletters. Usually these are from large corporations, government agencies and universities whose employees have subscribed at work. The employer bounces anything that even looks like "spam" and the employee never gets it. Eventually the address is deleted by my mailing system. Then the employee signs up again, using the same address, and the whole thing starts over.

8. If you use a spam blocker such as MailBlocks, ChoiceMail, EarthLink spamBlocker, etc., you must add to your list of valid correspondents. If your spam blocker sends me an email requiring me to reply and/or type in a code, I will not respond and you definitely won't receive the newsletter because your blocker won't allow it to be delivered. You will be automatically unsubscribed.

9. Complain to your Internet Service Provider if you are not receiving emails that you have subscribed to. They need to know this information, because they WANT to fix their filters so that the mail you want gets through, and the Viagra ads don't! The MouseSavers Newsletter is "whitelisted" (authorized) by every major ISP, but periodically one of them will suddenly decide to stop delivering it.

I receive the Hot Deals (or other short emails) from MouseSavers, but not the newsletter.

A fair number of people have complained that they receive the Hot Deals emails but never the newsletter. I've received the same complaint on the rare occasions when I sent out a short text email with a correction to the newsletter: some people get the correction, but not the newsletter.

The majority of inquiries I receive about this come from corporate addresses. It's definitely some sort of issue with your email provider and unfortunately I can't do anything about it. My guess is that your email provider is filtering out the newsletter either because of its length (it's always a BIG file) or the fact that it's in HTML format, or both. The Hot Deals always goes out in simple text format and it's very short.

I can only advise you to read items # 4-9 above, which may help you resolve the problem.

Also, please see the note above about why I don't do resends. Thanks.

The newsletter formatting is not working.

If you are receiving the newsletter but the formatting is incorrect (for instance, part of the text is cut off, or you are getting the text version but would prefer the HTML version), this is due to some unusual incompatibility between your email provider and the newsletter mailing list service. The mailing list service auto-detects which format to send you, and I am not able to make any changes to it. Luckily the system works for over 99% of subscribers. Most typically it is corporate and education (i.e. employer) email systems that don't work with it, probably due to the security software they are running. Unfortunately if it doesn't work for you, the only solution is to resubscribe through a different email provider. Free Gmail accounts work fine.

I didn't unsubscribe, but I just got a notice that I've been unsubscribed!

I occasionally receive inquiries from people who found themselves unsubscribed from the MouseSavers.com newsletter and who did not request to be unsubscribed.

I asked the mailing service I use for the newsletter how this could happen and I was told there are a few possible ways you might be unsubscribed without having requested it:

1. If you forwarded your newsletter to someone else without removing the "unsubscribe" link, the person to whom it was forwarded may have clicked on the "unsubscribe" link.

2. If you report the newsletter as "spam" to certain Internet Service Providers (such as AOL) this is reported back to my mailing service and you will be automatically unsubscribed. Also, if you are subscribed through an Internet Service Provider that sends me a spam rejection notice, I will immediately unsubscribe your address.

3. Read items #7 and #8 above, since these issues can cause you to be automatically unsubscribed.

4. In very, very rare circumstances I may manually unsubscribe and ban someone who is abusing the system. For instance, I have banned a couple of users for stealing my copyrighted work from the newsletter and republishing it under their own names. This is a very uncommon thing and I frankly doubt the people in question are wondering why they were unsubscribed.

5. A slight possibility, and the most serious: your computer may be infected with a virus. The virus searches the infected computer's hard drive for email addresses and sends every address a copy of itself. If the virus finds the "unsubscribe" email address in a copy of the newsletter that is on the infected machine's hard drive, it then generates a spam email to the "unsubscribe" address. This will cause you to be unsubscribed.

By the way, the virus could not come from the MouseSavers newsletter. I use multiple virus filters and in any case a virus cannot be sent through the mailing system I use. However, if your machine is infected by another means, it is likely that you got unsubscribed due to the virus as explained above.

Please scan your system with the latest anti-virus update! Once you've fixed any virus problem on your computer, you can resubscribe here: http://www.mousesavers.com/newsletter.html

I want to unsubscribe.

Sorry to see you go, but you can unsubscribe very easily!

The fastest way is to go to the bottom of a newsletter you received and click on "unsubscribe/change profile" - you can unsubscribe instantly.

If you don't have a saved back issue of the newsletter, it's still easy to unsubscribe:

1. Fill in all of the spaces in the form below (make sure you use the email address at which you currently receive the subscription).
2. Hit "subscribe."
3. You will get this message: "Your email address is already signed up for this list. If you want to change your subscription settings, please click here."
4. Click on the button that says "Click Here."
5. The system will send an email to you with a special link.
6. Just click on the link in that email, and you can unsubscribe instantly.

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