|
|---|
|
|
Newsletter Help & Frequently Asked QuestionsBelow are some of the frequently asked questions about the MouseSavers Newsletter. Jump to:
How do I subscribe?To start receiving the FREE MouseSavers newsletter on the 15th of each month, click here and follow the directions. Can you send me a copy of the last newsletter?Sorry, no. I use an automated system to mail the newsletter out to hundreds of thousands of subscribers. Please realize that once it has gone out, it's very time-consuming to resend it to individuals, and MouseSavers.com is a tiny operation. For that reason, I cannot resend back issues. I'm afraid you'll have to wait for the next issue on the 15th. I've sometimes been asked why I don't publish back issues of the newsletter on MouseSavers.com. The reason is that each issue contains private offers for subscribers only. If I put it on the site, those offers become public, which is counter to the agreement I've made with various hotels and ticket suppliers. I can't continue to bring you those types of specially negotiated offers if the information is publicly distributed. I am already a subscriber and want to add (or remove) the "Hot Deals" announcements.If you are already receiving the FREE monthly MouseSavers Newsletter, you can also add an extra service -- FREE "Hot Deals" email announcements whenever an extra-special offer becomes available in between the regular newsletters! If you later decide you don't want to receive the "Hot Deals" emails, you can remove them from your subscription at any time. The fastest way to add the "Hot Deals" option to your subscription is to go to the bottom of a newsletter you received and click on "unsubscribe/change profile" - you can update the subscription instantly. If you don't have a saved back issue of the newsletter, here's how to add (or remove) this "Hot Deals" service if you have an existing newsletter subscription:
How do I change my email address?This is simple. You can do it yourself in under a minute! The fastest way is to go to the bottom of a newsletter you received and click on "unsubscribe/change profile" - you can change your email address instantly. If you don't have a saved back issue of the newsletter, it's still easy to change your address, as long as you can get mail at the old email address:
If your old email address has been deactivated, just start a new subscription at the new email address and ignore the steps above. The mailing system will eventually delete your old address if the mail keeps bouncing back. I have subscribed, but I am not getting the newsletter.Sorry, I know this is a frustrating problem, but unfortunately there is literally nothing I can do about it from my end. The newsletter is sent out promptly on the 15th of each month, early in the morning. It may take anywhere from a few seconds to a few hours for your Internet Service Provider to receive, process and deliver it to you. Or it may not deliver it to you at all. Because I have hundreds of thousands of subscribers to the MouseSavers newsletter, I use a bulk mailing service. Unfortunately, some Internet service providers have aggressive "spam" (junk email) filters that delete all mass-mailed items before they are even delivered. Your email system receives the newsletter, but it doesn't end up in your mailbox. None of us like "spam," but the aggressive filtering of bulk email is preventing newsletters and other mass-mailed items that you have REQUESTED TO RECEIVE from actually getting through! I do not resend newsletters. Click here to learn why. If you have signed up for the newsletter and have not received it, please work your way through these suggestions in order to try and get the problem fixed before the next newsletter is sent out:
I receive the Hot Deals (or other short emails) from MouseSavers, but not the newsletter.A fair number of people have complained that they receive the Hot Deals emails but never the newsletter. I've received the same complaint on the rare occasions when I sent out a short text email with a correction to the newsletter: some people get the correction, but not the newsletter. The majority of inquiries I receive about this come from corporate addresses. It's definitely some sort of issue with your email provider and unfortunately I can't do anything about it. My guess is that your email provider is filtering out the newsletter either because of its length (it's always a BIG file) or the fact that it's in HTML format, or both. The Hot Deals always goes out in simple text format and it's very short. I can only advise you to read items # 4-9 above, which may help you resolve the problem. Also, please see the note above about why I don't do resends. Thanks. The newsletter formatting is not working.If you are receiving the newsletter but the formatting is incorrect (for instance, part of the text is cut off, or you are getting the text version but would prefer the HTML version), this is due to some unusual incompatibility between your email provider and the newsletter mailing list service. The mailing list service auto-detects which format to send you, and I am not able to make any changes to it. Luckily the system works for over 99% of subscribers. Most typically it is corporate and education (i.e. employer) email systems that don't work with it, probably due to the security software they are running. Unfortunately if it doesn't work for you, the only solution is to resubscribe through a different email provider. Free Gmail accounts work fine. I didn't unsubscribe, but I just got a notice that I've been unsubscribed!I occasionally receive inquiries from people who found themselves unsubscribed from the MouseSavers.com newsletter and who did not request to be unsubscribed. I asked the mailing service I use for the newsletter how this could happen and I was told there are a few possible ways you might be unsubscribed without having requested it:
By the way, the virus could not come from the MouseSavers newsletter. I use multiple virus filters and in any case a virus cannot be sent through the mailing system I use. However, if your machine is infected by another means, it is likely that you got unsubscribed due to the virus as explained above. Please scan your system with the latest anti-virus update! Once you've fixed any virus problem on your computer, you can resubscribe here: http://www.mousesavers.com/newsletter.html I want to unsubscribe.Sorry to see you go, but you can unsubscribe very easily! The fastest way is to go to the bottom of a newsletter you received and click on "unsubscribe/change profile" - you can unsubscribe instantly. If you don't have a saved back issue of the newsletter, it's still easy to unsubscribe:
Back to top MouseSavers.com® is not an official site of The Walt Disney Company or of Universal Studios. Content of MouseSavers.com is © MouseSavers, Inc. 2001-2012. Website content may not be reproduced in whole or in part without the prior written permission of MouseSavers, Inc. Privacy Policy - Terms and Conditions of Use - Marketing Disclosure |
|---|